It was Friday night the work was done for the day , the crews were on the way home and the truck was in the garage and my hand was on the lock to close shop the evening when the cell phone rang. The voice on the other end was familiar and weary. Murphy 's law the perfect evening was about to get busy. The lady on the other end is a co-owner of a three generational family construction business. Sue is an accountant a grandma, mom, wife and CEO on a daily basis and often all at once. Her evening changed dramatically when she went home to let her pet dachshund out for a brief break and shuffle off to a grand kids music program. Her life is always predictable, its completely challenging. If anyone is capable of making good decisions or tackling tough calls its Sue. This was one of them...Michael the 7 year old from her oldests son's family had fed the dachshund Easter chocolate from the Easter basket on the dining room table. Softie the log haired wonder had many endearing cute qualities and was Sues baby.
Unfortunately for her the affect of chocolate running through Soffie wasn't one of them. Sue described the disaster as a pathetic whimpering puppy hiding behind a family room curtain and a wandering trail of processed chocolate depicting the time line and chain of events leading from the devored chocolate Easter bunny through the dining room, the kitchen and into the living room. Soffie had tried to find refuge on the couch and easy chair before cowering in the corner of the family room.
Great, both Sue and I could think of more enjoyable ways to spend our Friday evening. In her typical fashion of handling a 20 employee business and probably 20 grand kids as well, Sue requested our help to save the carpet and upholstery . She met me at the front door, whimmerig dog in a carrier and a house key in the other. She was off to the vet and then to a Christmas recital. She said "do what you can, it sinks, see if you can save something.". She apologized for the rush, she knew I was aware of how she kept on top of her business and family and house. Two hours later I left the key under the mat and left her a voice mail that all was cleaned and disinfected. My crews that came back in on overtime were troopers. I was relieved that Sue didn't have to face replacing carpet and upholstery, she has enough to handle everyday and Soffie was prone to mischief ness . The good feeling was the shared trust that Sue had for our work and she knew that she could call on us for a tough job that wasn't pleasant to admit to anyone. Sue is tough kind of person who anyone can count on to make good decisions, tackle any problem as it comes about and delegate jobs to get the most accomplished. Her family knows how much they mean to her, Soffie spent the night away from Sue and Sue still made it to Michael's recital.